Connection Issues
Connection issues are typically caused by a poor internet connection or heavy internet usage. Please try the following steps:
Check your internet connection: The first step is to check your internet connection. Make sure that your internet connection is stable and strong enough to support video conferencing.
Restart your router: Sometimes, restarting your router can help to improve your internet connection. Turn off your router and wait for a few minutes before turning it back on.
Move closer to the router
Close unnecessary apps and tabs: If you have too many apps or tabs open, it can slow down your internet connection. Close any unnecessary apps or tabs that you're not using to free up bandwidth.
Ask members of the household to reduce their internet usage (eg. stop downloading or streaming videos)
Turn off your camera: If you're still experiencing issues, you can try turning off your camera. This will reduce the amount of data being transferred and improve your connection.
Audio and video issues
Audio and video issues mostly occur when not granting the necessary browser permissions or by not having the correct audio/video source selected. Please make sure that you:
Allow permissions when your browser asks to access your microphone and camera. Here's how to do it.
Ensure that your computer or mobile is not muted, you have a working speaker and microphone (built-in or external) connected to your computer or mobile.
Select the correct microphone and camera source from the Device Setup menu.
Check the Troubleshooting menu for any additional information.
Issues with the whiteboard
A laggy or slow whiteboard is generally caused by a slow internet connection, or having too many files on one whiteboard. Please follow the steps listed in the Connection issues section, or try deleting large images from the whiteboard.
In case of any questions, please reach out to us at [email protected].