Why does my video work on Zoom but not on Lessonspace?
If you have Zoom open and running on your desktop it will hijack your video access. Close Zoom and reload your Space. (Sometimes closing Zoom will let the application run in the background, here's how to exit Zoom.) Enter the Lobby and set up your video.
Why is my Lenovo webcam not working?
Some Lenovo laptops have a known webcam issue where the camera appears to be on (the green light is lit or a line appears through the camera icon), but no video is displayed in Lessonspace or other apps. The steps below will help resolve this issue.
The issue is caused by your laptop’s webcam being set to Private mode in the Settings. You'll need to set the webcam to Normal mode and here’s exactly how you can do so:
Press the Windows key to open the Start menu, then use Search.
Search for Lenovo Settings (not PC Settings) and open the app with the gear icon.
In Lenovo Settings, select Camera.
Under Settings, change the camera mode from Private to Normal.
Check the View section to confirm your webcam video appears. If it does, the issue has been resolved.
Close Lenovo Settings and rejoin your Lessonspace Space to verify that your camera is now working.
Why can't I see any video on my Huawei or Xiaomi phone?
Huawei and Xiaomi don't include software in their versions of Android that can decode the video format we use (H264), due to legal disputes in the past. Unfortunately, there's nothing we can do about this situation.